Thanks for shopping at Lubn.com and Lubn.app. We appreciate the fact that you like to order the product we build. We strive to provide you with the best possible product experience. In the event that you need to return a product, we have established the following return policy to ensure a smooth and hassle-free process.

1. Eligibility for Returns
To be eligible for a return, the product must be purchased directly from our official website. The product must be in its original condition, unused, and undamaged, with all original tags and packaging intact.

2. Return Period
We offer a generous return period of 30 days from the date of delivery. After this period, unfortunately, we cannot accept returns. We may provide replacement based on the Lubn One (1) Year Limited Warranty.

3. Return Process
We invite you to contact service@lubn.com with the subject “Cancel order”. In order to process and authenticate your request, please provide your receipt number that can be found in the order receipt email, the email you used for order, and the shipping address. Once your return request is approved, you will receive an email with further instructions, including the return shipping address and any additional requirements.

4. Return Shipping
For eligible returns within the return period, we will provide a prepaid return shipping label. Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using the original packaging if available.

5. Refund or Replacement
Once we receive and inspect the returned product, we will process your refund or replacement, as per your preference. Restocking Fee: A restocking fee of $10 per returned lockbox unit will be deducted from your refund amount. The refund issued will be the original payment minus the applicable $10 restocking fee per unit. Refunds will be issued to the original payment method used during the purchase. If you opt for a replacement, we will ship the new product to you at no additional cost.

6. Refund Timeframe
The refund will be processed promptly upon receiving the returned product. Please allow 10 business days for the refund to reflect in your account, depending on your payment method and financial institution.

7. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team at service@lubn.com within 14 days of delivery. We will guide you through the return process and arrange for a replacement or a full refund, including any return shipping costs. The restocking fee will be waived for confirmed damaged or defective returns.

Note: This policy is subject to change without prior notice. Please refer to our official website for the most up-to-date information regarding returns and refunds.