FAQ

Security Questions

Is data secured?

LubnBox is protected by layers of encryption. All data transmission is encrypted and communicated through Secure Socket Layer.

Lubn App Related Questions

Where can I download Lubn App?

Lubn App is available on App Store and Google Play.

What version and device I need for Lubn App?

For Apple users: Apple devices must be iOS 9.0 or later. It is compatible with iPhone, iPad, and iPod touch.

For Android users: Android devices must be version 5.0 or newer.

Does LubnBox work with multiple managers?

Yes, with the Plus and Premium plan, the Super-admin can add multiple managers on the Dashboard, which gives the added manager the permission to manage bookings, access the specific property on Lubn Dashboard, and utilize the data analysis.

LubnBox Related Questions

Would itinerary be sent to foreign numbers?

The itinerary will be sent via SMS by default. The alternative approach will be sending the itinerary to visitor’s email.

How long will the battery last?

A full charged LubnBox supports 80 to 100 check-in/out activities. LubnBox can be solar powered. It also has the backup USB charging option.

You can keep track of battery lifespan through Lubn App and Manager Dashboard. A notification will be sent to you when the battery is running low.

How many keys can a Key Mag hold?

Our Key Mag holds up to 5 standard keys or 3 standard keys with a key fob.

How many LubnBoxes can I manage?

You can manage as many LubnBoxes as you’d like. Just make sure you activate the device on either Lubn App or Manager Dashboard!

Would LubnBox work in no or weak reception areas?

Yes, LubnBox enters the offline mode when being placed at no reception areas. The offline mode still supports the scheduled reservations while disabling the following features: instant notifications, snapshots, and data analytics.

Can LubnBox withstand the elements: extreme heat, cold, rain, and snow?

LubnBox Pro has been designed and tested to work between -4 to 140 degrees Fahrenheit (-20 to 60 degrees Celsius).

What if someone tries to break or tamper the device?

When LubnBox detects unauthorized actions, with the Plus or Premium plan, LubnBox will take a snapshot and send an immediate alert to the manager.

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