FAQ

Security Questions

What happens if someone steals my device?

LubnBox reports its location data to Lubn Control Center during every check-in/out event. The accuracy of its geo-locator varies based on the location.

When LubnBox has been disabled, Lubn Control Center will report via Lubn App with the last detected location.

If the device is stolen, please report the theft to the police.

Is data secured?

LubnBox is protected by layers of encryption. All data transmission is encrypted and communicated through Secure Socket Layer.

Lubn App Related Questions

Where can I download Lubn App?

Lubn App is available on App Store and Google Play.

What version and device I need for Lubn App?

For Apple users: Apple devices must be iOS 9.0 or later. It is compatible with iPhone, iPad, and iPod touch.

For Android users: Android devices must be version 5.0 or newer.

How many devices can I pair with each LubnBox?

As long as you sign in with the account on Lubn App, you’d be able to manage LubnBox on any device.

Does LubnBox work with multiple managers?

Yes, the Super-admin can add multiple managers on the Dashboard, which gives the added manager the permission to manage bookings, access the specific property on Lubn Dashboard, and utilize the data analysis.

LubnBox Related Questions

Would itinerary be sent to foreign numbers?

By default, the itinerary will be sent via SMS. Lubn has the back-up approach to send the itinerary via email.

How long will the battery last?

LubnBox is solar powered. It also has backup USB charging option.

You can keep track of battery lifespan through Lubn App and Lubn Dashboard. The battery icon is shown under each LubnBox icon.

How many keys can a Key Mag hold?

Our Key Mag holds up to 5 standard keys or 3 standard keys with a key fob.

How many LubnBox can I manage?

You can manage as many LubnBoxes as you’d like. Just make sure you activate the device through either Lubn App or Lubn Dashboard!

Does LubnBox work during power outage?

The Federal Communication Commission (FCC) requires wireless carriers to include backup electric power at most cell sites.

As long as LubnBox is able to connect to the carrier wireless network, LubnBox will work.

Would LubnBox work in no or weak reception areas?

LubnBox needs cellular connection and signal in order to work perfectly as the guests would need to call the number listed on the screen to activate the device.

Can LubnBox withstand the elements: extreme heat, cold, rain, and snow?

​LubnBox has been designed and tested to work between -4 to 140 degrees Fahrenheit (-20 to 60 degrees Celsius).

Does LubnBox plans to support key card?

In order to keep LubnBox in the holdable shape, we are not planning to expand the size of LubnBox to support key card. However, our Key Mag stores either 5 standard keys or up to 3 standard keys with a key fob. We kindly suggest you to duplicate the key card to a key fob.

What if someone tries to break or tamper the device?

​LubnBox has implemented the G-sensor inside the device. Thus, as the anti-tamper system detects unauthorized actions, LubnBox will take a snapshot and send an immediate alert to the manager.